Delivery Policy
Applicable Regions: All 7 Emirates, UAE
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1.0 Delivery Services
1.1 Shipping Areas & Timeframes
Service Area Delivery Timeline Cost (up to 5kg)
Dubai (Main Areas) Next Business Day AED 30 + 5% VAT- Approx. (31.5)
Other Emirates (Abu Dhabi, Sharjah, etc.) 1-2 Business Days AED 25 + 5% VAT
Out of Service Areas 2-3 Business Days AED 35 + 5% VAT
Remote Areas (Mountains, Industrial Zones) 3-4 Business Days Custom Quotation
1.2 Shipping Costs & Weight
· Standard Rate: AED 30 + 5% VAT for parcels up to 5kg
· Additional Weight: AED 1 + VAT per additional kilogram (optional)
· Free Shipping: Available on orders exceeding AED 1000 and up.
· Express Delivery: +AED 20 for same-day delivery (orders before 12:00 PM) (optional)
1.3 Order Processing
· Cut-off Time: 6:00 PM daily for next-day delivery
· Order Confirmation: Sent within 2 hours of purchase
· Tracking Information: Provided via SMS/Email once dispatched (Link and access will provided by 3rd party)
· Delivery Hours: 10:00 AM - 10:00 PM, Monday to Saturday.
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2.0 Electronics-Specific Handling
2.1 Packaging Standards
· ✅ Double-box packaging for all electronic items
· ✅ Anti-static bubble wrap and padding
· ✅ "Fragile" and "Handle with Care" labeling
· ✅ Temperature-controlled storage during transit
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3.0 Payment Terms
3.1 Accepted Payment Methods
· 💳 Credit/Debit Cards (Visa, MasterCard, American Express)
· 💵 Cash on Delivery (COD) |Need to check on website if this is available.
· 📱 Digital Wallets (Apple Pay, Google Pay)
· Tabby Installment 4 to 6,8,12-24 months
3.2 Cash on Delivery (COD) Terms
· Maximum COD Value: AED 2,000 per order
· COD Fee: AED 10 (waived for orders above AED 200)
· Cash Handling: Secure collection with digital receipt generation
· High-Value Orders: Require 50% advance payment for orders above AED 2,000
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4.0 Returns & Exchange Policy
4.1 Return Eligibility
Product Condition Return Period Requirements
Unopened Products 30 days Original seal intact, all accessories included
Defective Products 14 days Original packaging, all components, proof of defect
Opened Electronics 7 days Factory seals broken but product unused
4.2 Non-Returnable Items
· ❌ Opened software and digital licenses
· ❌ Personal care electronics (earphones, electric shavers, etc.)
· ❌ Customized or personalized products
· ❌ Downloaded digital content and software
· ❌ Products without original packaging
4.3 Return Process Flow
Step 1: Contact customer support within return period
Step 2: Receive return authorization and reference number
Step 3: Package product with all original accessories
Step 4: Schedule pickup or drop at designated location
Step 5: Quality inspection (3-5 business days)
Step 6: Refund processing (5-7 business days)
4.4 Return Charges
· Free Returns: Manufacturing defects/wrong items delivered
· Customer-Paid Returns: Change of mind/incorrect ordering
· Return Shipping: Charged at standard delivery rates